Privacy Policy

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Tree Elves, Inc. ("Tree Elves," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at www.treeelves.org (the "Site") or use our services.By using our Site or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.

We collect several types of information from and about users of our Site and services:

When you place an order, contact us, or sign up for our communications, we may collect:

• Contact Information: Name, email address, phone number, delivery address
• Payment Information: Credit card details, billing address (processed securely through our third-party payment processor)
• Order Information: Product selections, delivery preferences, special instructions
• Communication Records: Messages, emails, or phone calls with our customer service team

When you visit our Site, we may automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, referring website
• Cookies and Tracking Technologies: Small data files stored on your device (see "Cookies" section below)

We may receive information about you from:

• Payment processors (transaction confirmations)
• Delivery service providers
• Marketing and analytics partners

We use the information we collect for the following purposes:

• Process and fulfill your orders
• Arrange delivery of trees, wreaths, and stands
• Schedule haul away and disposal services
• Communicate order confirmations, delivery updates, and service notifications
• Provide customer support and respond to inquiries

• Analyze website usage and customer preferences
• Improve our products, services, and website functionality
• Conduct market research and gather feedback

• Send promotional emails, newsletters, and special offers (with your consent)
• Notify you about new products, services, or seasonal updates
• You may opt-out of marketing communications at any time (see "Your Rights" section)

• Comply with legal obligations and respond to legal requests
• Protect against fraud, unauthorized transactions, and security threats
• Enforce our Terms of Service and other policies

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

We share information with trusted third-party vendors who help us operate our business:

• Payment Processors: To securely process credit card and payment transactions (e.g., Stripe, PayPal, Square)
• Delivery Services: To coordinate tree delivery and haul away services
• Email Service Providers: To send order confirmations and marketing emails (e.g., Mailchimp, Constant Contact)
• Website Hosting and Analytics: To host our website and analyze traffic (e.g., Google Analytics, GoDaddy)

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

We may disclose your information if required by law or in response to:

• Court orders, subpoenas, or legal processes
• Requests from government authorities or law enforcement
• Protection of our rights, property, or safety, or that of our customers or the public

If Tree Elves is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity.

Cookies are small text files stored on your device when you visit our Site. They help us recognize your browser, remember your preferences, and improve your experience.

• Essential Cookies: Necessary for the Site to function (e.g., shopping cart, login sessions)
• Analytics Cookies: Help us understand how visitors use our Site (e.g., Google Analytics)
• Marketing Cookies: Track your activity to deliver personalized ads and measure campaign effectiveness

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Site.

We take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to protect it, including:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure servers and restricted access to personal information
• Regular security audits and updates

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Order Information: Retained for at least 7 years for tax and accounting purposes
• Marketing Data: Retained until you opt-out or request deletion
• Website Analytics: Retained according to our analytics provider's policies (typically 26 months for Google Analytics)

Depending on your location, you may have the following rights regarding your personal information:

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate.

You may request that we delete your personal information, subject to certain legal exceptions (e.g., order records required for tax purposes).

You may opt-out of receiving promotional emails by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us at Info@treeelves.org

Some browsers have "Do Not Track" features. Our Site does not currently respond to Do Not Track signals.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and share
• Right to request deletion of your personal information
• Right to opt-out of the sale of your personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at Info@treeelves.org or 720-704-0405.

Our Site and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete it promptly.

Our Site may contain links to third-party websites (e.g., social media, payment processors). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our Site with a new "Last Updated" date
• Sending an email notification (if you have provided your email address)

Your continued use of our Site or services after any changes constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:Tree Elves, Inc.
9615 E County Line Rd
Centennial, CO 80112Phone: 720-704-0405
Email: Info@treeelves.org
Website: www.treeelves.orgEnd of Privacy PolicyThis privacy policy is comprehensive and covers the key areas required for e-commerce businesses. You may want to have a lawyer review it to ensure it complies with all applicable laws in your jurisdiction. Would you like me to adjust anything? 🎄